Shipping Information
Delivery Methods – Shipping Costs and Times
Once the order confirmation has been received and payment has been verified (where applicable), SGDR SNC will promptly arrange for the order to be shipped, subject to product availability, according to the shipping method chosen by the Customer during the purchase process.
Sales and shipping offered through the website www.sharkard.com They are reserved exclusively for Italy. Orders destined for foreign destinations will not be processed and will be automatically canceled and refunded.
Shipping costs are the responsibility of the customer, except in cases where free shipping is available upon reaching the indicated threshold. The amounts are determined based on the selected courier and the total order amount, as shown in the information table available on the website.
SGDR SNC collaborates with major national couriers, including GLS, BRT, and FedEx-TNT, and guarantees delivery throughout Italy with average delivery times ranging from 1 to 4 business days, depending on the destination. For remote areas, islands, or remote locations, delivery times may extend up to 7 business days.
Standard delivery costs are €6.90 (VAT included). Shipping is free for orders of €100.00 (VAT included) or more within Italy.
Any additional costs related to ancillary services—such as insurance, special delivery management, or specific customer requests—are the responsibility of the customer and will be communicated before the order is confirmed.
SGDR SNC reserves the right to not make certain couriers available for certain areas or postal codes, as well as to request an additional cost from the Customer in the case of particularly expensive or difficult-to-reach destinations.
The delivery times indicated are purely indicative and do not constitute a contractual commitment or a binding guarantee of the exact arrival date of the goods. Any delays due to force majeure—such as adverse weather conditions, strikes, holidays, or courier logistics issues—cannot be attributed to SGDR SNC.
It is the customer's responsibility to check the integrity of the package upon delivery and, in the event of visible damage or tampering, to accept the package with reservations, specifying the anomalies found on the transport document. Acceptance without reservations releases the courier and SGDR SNC from any liability for transport damage not promptly reported.
SGDR SNC cannot be held responsible for delays or impossibility of delivery due to errors or incompleteness in the shipping address provided by the Customer. In such cases, any additional storage, return, or correction costs will be borne by the Customer.
In the event of extraordinary events or periods of high order volume (such as holidays, promotions, or sales), SGDR SNC undertakes to inform the Customer in advance of any temporary delays in shipments, providing assistance and updates through the usual contact channels.
Free shipping
For all orders totaling €100.00 or more (VAT included) and shipped within Italy, SGDR SNC offers free shipping.
Reaching the minimum threshold to benefit from this discount refers exclusively to the total value of the products purchased, net of any discounts, vouchers, or promotions applied.
It is understood that, even in the case of free shipping, costs relating to additional or accessory services requested by the Customer may still be due, such as package insurance, delivery by appointment, or other personalized shipping management methods.
In the event of partial returns, cancellations, or changes to the order that result in the overall value being reduced below the minimum threshold, the right to free shipping will automatically lapse and the standard shipping rates in effect at the time of purchase will apply.
Shipping insurance
Customers wishing to protect themselves against any damage, loss, or tampering with the goods during transport can request the activation of the shipping insurance service.
This request must be communicated to SGDR SNC immediately after the order has been completed, by contacting customer service at the email address or contact details indicated on the website www.sharkard.com .
SGDR SNC will provide the Customer with all the necessary information regarding the methods, costs, and insurance coverage, as well as instructions for proceeding with payment for the requested additional service.
Once confirmed and paid, insurance will cover the shipment up to the declared amount and according to the conditions established by the courier. If this request is not made, the goods will be shipped uninsured, and SGDR SNC cannot be held responsible for any damage or loss incurred during transport.