Returns and refunds

Returned due to second thoughts

In addition to the legally required right of withdrawal, SGDR SNC offers the Customer the option of returning purchased products, even if they simply change their minds, within a longer period than the legally required period.

This right may be exercised within 30 days of receipt of the goods by the Customer or a third party designated by the Customer, by sending a communication using the same methods provided for exercising the right of withdrawal.

The communication must contain an explicit declaration of intent to exercise the right of return due to a change of mind, indicating: the order number and date or invoice; the description and quantity of the products to be returned.

The goods must be shipped to the registered office or warehouse address of SGDR SNC, as indicated:
SGDR SNC DI QUADRELLI DARIO, ZANCHETTA DAMIANO AND CONTI FRANCESCO – Viale Malaspina 1/5 – 54035 Fosdinovo (MS).

The refund will be made net of shipping costs and any additional costs, using the same payment method used by the Customer, unless otherwise agreed in writing between the parties. The refund will be processed within 31 days of receipt of the returned goods.

All costs for returning the products will be borne by the Customer.

Goods returned for a change of heart must be intact, unaltered, and complete with original packaging, including packaging, manuals, accessories, and any documentation. Partial returns of individual products or items purchased as second-choice or given away free of charge are not permitted.

It is the Customer's responsibility to ensure that the goods are returned in the same condition in which they were received. If, upon inspection, any defects, missing items, or damage are found, SGDR SNC will inform the Customer within 7 business days of receiving the goods. In this case, the refund will be suspended and the Customer may, within 14 calendar days, request the return of the rejected product, bearing the costs of reshipping.

If this period elapses without a response, the goods will be retained by SGDR SNC without any further obligations or refunds to the Customer.